Customer Success Co-ordinator

Customer Success Co-ordinator

Milton Keynes

Full Time, Fixed Term contract until 31/08/2025, paying a salary of up to Permanent - Up to £30,492 per annum depending on experience.  

We’re looking for a full time Customer Success Co-ordinator to support our Customer and Insight team at our Milton Keynes office. You will deliver exceptional customer service and complete all administrative tasks required of you.

The successful Customer Success Co-ordinator will be customer focused, passionate about service, a confident communicator and have attention to detail.   

A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our ‘Red Thread’ – the common values we share that make us what we are. Because, as a team and a company, we’re better when we work together.

About the role:

You will be responsible to support the Customer Insight requirements for Mears Group by managing incoming requests from our business units for insight, engaging with third-party suppliers to create the surveys and reviewing the results once surveys are completed. You will create customer feedback reports to share with our branches and senior management. You will ensure effective communication across all areas of Mears Group and maintain strong relationships with the internal stakeholder groups and third parties.

Role Criteria:

• Previous customer service experience
• IT literate
• Excellent communication skills
• Customer focused
• Ability to build relationships
• Ability to manage complex situations

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship

To apply, follow the link below or to discuss your application further please contact Vickie Rudge on Vickie.rudge@mearsgroup.co.uk

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

The Benefits:

• 25 days annual leave plus bank holidays
• Remote working
• Enhanced Pension Scheme
• Private Medical Care
• Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset
• Employee Assistance Programme
• Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor etc
• Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
• Family friendly policy to include enhanced maternity/paternity leave and much more.