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Housing Support Officer

Annual salary: up to £28,917.00

REQ0032757

Permanent

Housing Management

Permanent

Business Area:

Contract Type:

Location:

Bradford

Yorkshire & Humber

BD1

Additional Locations:

Last Updated:

20

/

12

/

2024

Apply
A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears Facilities Management colleague painting a stairwayA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
Annual salary: up to £28,917.00

Housing Support Officer

Bradford Area

Up to £28,917 per annum

Full time - Permanent, 40hrs per week, Monday to Friday

Including Company car or £3,500 car allowance available

There is an expectation that any candidates will need to undertake OOH duties. This includes being on ‘standby’.  This is paid at £30 per weekday and £50 weekend day.  They may be a requirement to attend properties or/and service users during OOH.  This is paid at x 1.5.

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the Role:

Due to contract expansion, we are seeking for a Housing Support Officer to join our team. This is an exciting position that works exclusively to support Asylum seekers going through their right to work Asylum application process with the home office. The ideal candidate will be resilient, trustworthy, caring, a people person and extremely empathetic to others. As a Housing Support Officer every day is different, no day is the same. Although this role comes with it challenges it is an extremely rewarding role.

As a Housing Support Officer the main role will be managing property portfolios, ensuring safeguarding and welfare of all residents are fully considered. You will be moving service users in and out of properties and ensuring all risk are flagged to management. It is key to work collaboratively with the service delivery centre to deliver a seamless service meeting the individual and property needs of all our service users. It is very important as a Housing Support Officer to conduct regular inspections to ensure full contractual compliance and successful outcomes of all Key Performance Indicators, internal and commercial targets at met. All records and IT data on systems is updated with accurate and up to date information.

Role Criteria:

  • Previous experience of managing housing portfolios
  • Previous experience working with vulnerable or diverse client groups
  • Experience and understanding of safeguarding
  • Experience working with mental health and or challenging behaviour
  • To communicate effectively with colleagues, local authorities, and service users
  • Experience with record keeping and creating risk assessments
  • Full UK driving license
  • Approachable, trustworthy, resilient and empathetic
  • Ability to work alone

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies
  • Company Vehicle and Fuel Card provided for business and personal use
  • Proven track record of career progression
  • Access to EAP Counselling sessions

As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on beth.dunford@mearsgroup.co.uk. We look forward to hearing from you soon.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

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