Area Manager

Area Manager

Yorkshire/Humber

Full-Time, Permanent

Salary up to £37,485 pa

40 hours per week, with company car allowance!

Mears Housing Management are seeking a Area Manager to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation. Pastoral, floating support to assist the management and sustainment of the residency and manage the accommodation forms part of the service provision. The key requirement of this service is to ensure that no one leaves prison without the offer of a place to live from their first night in the community and to support a pathway to settled accommodation.

This is a hybrid position, mainly home working with expectation to go out on patch to meet the team and attend offices for meetings etc.

About the Role

The role will support the Head of Operations, and manage the day to day operations of the Resident Welfare Team working closely with the Probation Service, the Customer Service Centre and the Property Team to ensure clients leaving prison transition smoothly and efficiently into their accommodation.

• The post holder will manage a team of Resident Welfare Officers to provide housing related support to people leaving prison to enable them to maintain their accommodation and to support move on into settled accommodation and their aspirations for independent living.
• The role also requires partnership and collaborative working with colleagues, external agencies, third parties and charitable organisations to support resettlement, move on and community cohesion and sustainability.  

Principle Accountabilities

• Responsible for the day-to-day management of the Resident Welfare Officer Team ensuring a comprehensive person-centred service which includes out of hours provision
• Ensure accommodation provided is procured and maintained to required standards Lead, manage, motivate and support staff to deliver contractual requirements.
• Create positive, continuous improvement culture within the business, embedding and managing through the principals of ownership & accountability and reward and recognition.    
• Delivery of service to ensure safeguarding and welfare are fully considered and embedded in processes.
• Delivery of contractual compliance and successful outcomes of all Key Performance Indicators, internal and commercial targets.
• Management of risks through effective planning and service delivery; escalating to senior management for action in a timely manner. 
• Management and development of relationships with internal colleagues, third parties and external organisations to support service delivery and property procurement. 
• Overall responsibility for the delivery of a customer focused service to our service users ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive of circumstances Work collaboratively and proactively with centralised and local teams to ensure delivery of and seamless and excellent service. 
• Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns to ensure full resolution Ensure all records and IT data on systems remains updated with accurate information to meet contractual requirements.
• Undertake adhoc projects and provide support and cover for colleagues and teams within Mears Housing Management 
• Ensure full compliance with Mears code of conduct, contractual terms and group policies & procedures

Role Criteria

• A flexible working approach and the ability to work to tight deadlines.
• Management and/or Leadership Experience
• Ability to communicate effectively with colleagues and clients- Excellent written and spoken communicator
• Ability to work well under own initiative.
• Ability to understand differing cultures
• Evidence of working collaboratively and adopting a partnership approach
• Demonstrable experience of working in a similar based role
• Full UK Driving License

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Car, Fuel Card or Car allowance

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.