Coatbridge

Monday to Friday – 8am – 4.30pm

Mears  North Lanarkshire are looking for a motivated and detail-oriented Business Support Apprentice to join our Compliance Team. This is a fantastic opportunity to gain hands-on experience in administrative processes, supporting the delivery of critical services within a fast-paced environment.

Based in Coatbridge, North Lanarkshire, offering the nationally agreed apprentice pay rates, plus excellent company benefits. (you will be paid for your normal working hours plus your attendance at college)

To be successful in the application process you must live in a North Lanarkshire postcode area.

About apprenticeships at Mears Group:

Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.

Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond. 

Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group’s expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation.

Mears Careers National Apprenticeship Scheme is designed to empower and challenge you; you will be trusted with real work and responsibility from the outset. During your apprenticeship you will have a fantastic opportunity to earn while you learn and will receive formal training coupled with working alongside our skilled workforce who will inspire and train you in the practical elements of the trade.

About the role:

An enthusiastic apprentice who will work under the direction, guidance and supervision of an experienced mentor to support the delivery of excellent refurbishment, repairs and maintenance service, whilst working to achieve a number of skills and qualifications.

The employee will be working based out of our Coatbridge office. The primary responsibility will be taking customers calls. This is done individually but there is a team around for support and advice throughout the working day.

Accountabilities:

• Support the administration processes for gas and electrical compliance work, ensuring all records are accurate and up to date.

• Help maintain databases and ensure that all documentation is properly filed and retrievable.

• Communicate with internal teams, contractors, and clients to ensure smooth operations and resolve any issues.

• Assist with preparing reports, audits, and compliance checks.

• Track progress of service jobs and update job status accordingly.

• Provide general office support including managing phone calls, emails, and office supplies.

Key Criteria:

• Strong attention to detail and ability to manage multiple tasks.

• Good organisational skills and the ability to work under pressure.

• Effective communication skills, both written and verbal.

• A positive and proactive attitude towards learning and development.

• Strong IT skills, including Microsoft Office (Excel, Word, Outlook).

• Willingness to work within a team environment and support colleagues.

• Be able to establish and maintain good customer/client relationships

• Understanding of the functions of Microsoft Office 365 – word, excel, outlook

All our roles require candidates to have the right to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. 

Benefits:

You will of course have access to our many benefits designed to save you money and benefit you as a colleague at Mears Group: -

• 25 days annual leave plus bank holidays

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

• Chrome book provided – So you can study with the right equipment

• Tools – We will help fund your first set of work tools

• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more