Continuous Improvement Manager

Repairs & Continuous Improvement Manager

Location: Cardiff

Contract Type: Full-Time, Fixed-Term Contract. 40 hours per week

Monday to Friday

Salary: Up to £40,537.99 per annum plus car allowance

About the Role:

As a Continuous Improvement Manager within our Caerphilly branch, you will be responsible for day-to-day management and delivery of our responsive repair service in one of the following areas, Cardiff West (Cardiff outskirts, Bridgend, Swansea and sporadic properties throughout stock), Cardiff East (Cardiff city), Caerphilly and Blaenau Gwent. Responsible for meeting all Key Performance indicators and delivery of innovation and continuous improvement within the areas of responsibility.  There is a responsibility for operatives and subcontractors.

• Monitor and control all repair work within a designated geographical area or property type, including pre- and post-inspections to ensure quality and compliance
• Mentor Operatives and Trainees, promoting safe working practices and ensuring full adherence to Health & Safety guidelines
• Oversee the progress and completion of works carried out by Operatives and Subcontractors, ensuring alignment with term briefs and service expectations
• Manage the deployment and performance of Operatives and Subcontractors, ensuring they meet company standards for work quality, customer service, and Health & Safety procedures
• Drive contract performance by managing teams effectively to meet KPIs, minimise default notices and penalties, and deliver high levels of customer satisfaction
• Ensure property compliance with legal and regulatory standards, including fire safety, gas, and electrical certifications
• Coordinate emergency repairs and out-of-hours response plans to maintain service continuity and responsiveness
• Facilitate workshops and feedback sessions to gather insights, promote innovation, and embed a culture of continuous improvement
• Monitor performance metrics and report progress to senior leadership, highlighting impact, risks, and opportunities for further enhancement
• Support procurement activities, including subcontractor selection, evaluation, and contract management
• Deliver training on continuous improvement tools and techniques to staff, encouraging knowledge sharing and professional development
• Diagnosing issues within properties that have been reported with Damp and Mould reports
• Performance management of operatives and investigations where appropriate

Role Criteria:

• Experience in the above duties
• Experience of working in Social Housing
• Experience of supervising Operatives and Subcontractors
• Knowledge of Repairs Maintenance
• Excellent communication skills
• People management skills
• Negotiating skills
• Trade, management or health and Safety qualification would be desirable

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.