Customer Liaison Officer

Customer Liaison Officer

Croydon  

12 month fixed contract - Up to £29,988.00 per annum, Car Allowance or commercial vehicle

We’re looking for a 12 month fixed contract Customer Liaison Officer to support our Croydon contract to deliver an exceptional customer service and give something back to our communities through social value activities

You’ll be customer focused, passionate about service, a confident communicator, active in your local community and have attention to detail.  You’ll also be used to positively influencing others, delivering training and working to regulations and key performance indicators.

In return, you’ll receive a competitive salary, company vehicle, great benefits (including buying extra holidays and long service recognition) and career progression, as far as you’d like to go.

A career with Mears means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our ‘Red Thread’ – the common values we share that make us what we are. Because, as a team and a company, we’re better when we work together.

Our promise to you, Joining our team, you can expect:

• Great maternity and paternity, annual leave and sick pay
• A focus on wellbeing for all our colleagues
• Two volunteering days per year
• An opportunity to join our Sharesave scheme
• Access to discounts and savings through Mears Rewards
• 25 days annual leave plus bank holidays

Why work for us?

• At Mears there are lots of opportunities to grow your career wherever you live in the UK - we work across repairs & maintenance, housing management, Care, Facilities Management and have dedicated business support functions
• We are a Sunday Times Best Big Company to work for
• We have a dedicated Learning and Development function to help you learn and progress your career

Principle Accountabilities:

• Reporting to the Customer Success Manager will work closely with the contract lead to embed the Mears Group approach to customer experience, engagement, red thread and social impact, taking account of specific client and contract requirements
• Provide front-line
• training
• Act as a Mears brand ambassador
• Support the Customer Success Manager on all customer and community related activity
• Support the contract in delivery of social value activities in line with contract requirements
• Manage effective customer communications
• Deliver bespoke Customer Training and induction training to all contract colleagues
• professional service to all customers handling complaints to resolution both face to face and over the telephone
• Ensure customer appointments are attended on time and to standard
• Encourage positive relationships with customer, client, community and colleagues.
• Support customer engagement activities across all channels
• Convey accurate and timely information
• Support delivery of customer

Role Criteria:

• Previous customer service experience
• IT literate
• Excellent communication skills
• Customer focused
• Full Driving licence
• Ability to manage time effectively
• Ability to build relationships
• Ability to manage complex situations
• Strong influencing and negotiation skills
• Ideally have experience of working in social housing

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.