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Resident Welfare Officer

Annual salary: up to £28,917.00

REQ0035324

Permanent

Housing Management

Permanent

Business Area:

Contract Type:

Location:

Barrow-in-Furness

North West of England

LA14 5SF

Additional Locations:

Workington

Last Updated:

14

/

08

/

2025

Apply
A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears Facilities Management colleague painting a stairwayA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
Annual salary: up to £28,917.00

Resident Welfare Officer

Covering Barrow in Furness/Workington/Carlisle

Full-time, permanent position, offering a Salary of up to £28,917, plus a  company car!

Mears Housing Management are seeking Resident Welfare Officers to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation. Pastoral, floating support will be required to support the management and sustainment of interim accommodation and to support a pathway to settled accommodation. 

The Role

Forms part of a front-line delivery team providing accommodation and support through-

  • Responsibility to assess, record and plan welfare and support needs for each client assigned to you.
  • In line with Mears Equality, Diversity and Inclusion policy, delivery of welfare and support services to our service users ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive of circumstances.
  • Delivery of welfare and support services to ensure full contractual compliance and successful outcomes of all Key Performance Indicators and service delivery targets.
  • Delivery of service through sign posting, direct referral, liaising with other agencies/organisations.
  • Develop and build relationships with other support and service providers within region.
  • Management and mitigation of service user well- being risk and escalation in line with policy and procedure.
  • Delivery of service to ensure safeguarding and welfare are fully considered in line with processes.
  • Maintaining boundaries and being resilient to ensure a professional and well define service is provided to meet the needs of the service users.
  • Working collaboratively with Housing Managers to deliver a seamless service in meeting the individual and property needs of all our service users.
  • Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns to ensure full resolution

This role does come with a Company Car, as you will be expected to travel around different locations in the North West area.

Role Criteria

This role forms part of the front line service team who are delivering to a vulnerable client group.

You will also have -

  • Demonstrable experience of working in a similar based role
  • Experience of working with vulnerable and diverse client groups
  • Exposure and experience of dealing with drug misuse, homelessness, mental health, ex offenders, trafficking
  • A qualification in support or mental health work  services
  • Ability to identify individuals and family need and recognise the required support packages to maintain independence
  • To communicate effectively with colleagues and clients.
  • Ability to work under own initiative.
  • You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature aswell as being patient, open, able to think on your feet with a strong desire to help others
  • Full UK Driving License

About Mears

Mears currently employs around 6,000 people and provides services in every region of the UK. In partnership with our Housing clients, we maintain, repair and upgrade the homes of hundreds of thousands of people in communities from remote rural villages to large inner-city estates. Mears has extended its activities to provide broader housing solutions to solve the challenge posed by the lack of affordable housing and to provide accommodation and support for the most vulnerable.

We focus on long-term outcomes for people rather than short-term solutions and invest in innovations that have a positive impact on people's quality of life and on their communities' social, economic and environmental wellbeing. Our innovative approaches and market leading positions are intended to create value for our customers and the people they serve while also driving sustainable financial returns for our providers of capital, especially our shareholders.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies
  • Company Car, Fuel Card and Uniform

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

 

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. To work on this contract, you need to have lived and worked in the UK for the last 5 years to pass all our security checks.

Apply below or to discuss your application further; contact:

Lauren Bellini (lauren.bellini@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

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