Resident Welfare Officer

Resident Welfare Officer

Location: North Yorkshire/Leeds

Full-time, Permanent Role

Salary: Up to £28,917 per annum, plus a company car!

Are you passionate about making a real difference in people's lives? Do you thrive in a role where no two days are the same? If so, we have the perfect opportunity for you! Mears Housing Management is seeking dedicated and compassionate Resident Welfare Officers to help vulnerable individuals avoid homelessness and move into settled accommodation.

As a Resident Welfare Officer, you will play a vital role in providing hands-on, pastoral, floating support to service users. Your mission will be to support them in managing and sustaining their interim accommodation while helping them navigate their pathway to a stable home.

About the Role

The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs. This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.

This position is a fieldbased role, it does come with a Company Car to cover the required patch. Holding a full UK driving license is a requirement for this position.

What You’ll Be Doing:

• Conducting face-to-face support sessions, covering health, finance, repairs, and the move-on process.
• Identifying and reporting any safeguarding concerns.
• Keeping detailed records and reporting incidents as necessary.
• Managing your own diary efficiently and working independently.
• Overseeing a portfolio of properties, ensuring maintenance and repairs are reported and completed.
• Carrying out general cleans and ensuring quick turnaround of properties when service users move out.
• Checking completed maintenance work and planning further support needs.
• Assisting service users with appointments and other essential tasks.
• Arranging food parcels and other necessities.
• Maintaining strong working relationships with probation services, liaising with them at least weekly.

Role Criteria

• Experience working with vulnerable individuals or in a housing/welfare support role.
• Strong communication and interpersonal skills to communicate effectively with colleagues and clients both face-to-face and by phone/email
• Ability to manage multiple responsibilities while maintaining a high standard of service.
• A proactive, compassionate, and empathetic approach to problem-solving.
• Full UK driving license (company car provided!)
• Strong organisational skills and the ability to work independently.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Car and fuel card

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. To work on this contract, you need to have lived and worked in the UK for the last 5 years to pass all our security checks.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.