Senior Planner

Senior Planner

Location: Croydon

Full time / Permanent

Salary: £36,720

Hours: 42.5 hours Monday - Friday

Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.

Duties:

• Lead and manage a team of 5–6 administrators and planners
• Oversee KPIs and maintain the MCM system
• Ensure overdue tasks and performance indicators align with group standards
• Coordinate operatives and subcontractors using MCM to ensure timely, well-equipped job completion
• Achieve performance targets through efficient resource management
• Identify and resolve operational issues in collaboration with the workstream manager
• Monitor workload trends and adjust resources to cover absences and holidays
• Allocate work to subcontractors and order materials in line with procurement policies
• Ensure effective use of IT systems, including PDAs and subcontractor portals
• Provide training and support on system usage where needed
• Maintain a professional and customer-focused approach in all communications
• Uphold health and safety standards and company appearance policies
• Collaborate with all team members to deliver a high-quality service
• Support company policies and procedures, maintain assets, and cover for absent planners
• Attend meetings and training sessions as required

Role Criteria:

• Experience in the above role with similar or the same duties
• GCSE (or equivalent) in English & Maths
• Experience working in a fast-paced, pressurised environment
• Strong IT skills with the ability to use job management and scheduling systems
• Excellent time management, organisational, and communication skills
• A customer-first approach with the ability to handle challenging situations
• Knowledge of repairs and maintenance processes
• Experience scheduling and planning multi-trade repairs using an ICT appointing tool

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.