Administrator

Administrator

Location: London- Kensal Road

Contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday – Friday
Salary: Up to £30,000 per annum

About Us

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

About The Role

We are looking for a motivated and organised Administrator to join our dedicated team in our Kensington Branch You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.

• Receive, log, and manage damp and mould reports from residents, housing officers, and internal teams
• Maintain accurate and up-to-date records on housing management and repairs systems
• Monitor cases from initial report through inspection, remedial works, and closure
• Ensure cases are progressed within agreed timescales and regulatory requirements
• Act as a key point of contact for residents affected by damp and mould
• Provide clear, timely updates and reassurance throughout the process
• Handle enquiries and concerns sensitively, recognising the impact on residents’ health and wellbeing
• Escalate high-risk or vulnerable household cases in line with policy
• Schedule damp and mould inspections with surveyors and residents
• Raise and track works orders for remedial repairs
• Liaise with contractors to monitor progress, access, and completion
• Ensure post-inspection actions and recommendations are followed up
• Update damp and mould registers and compliance trackers
• Support performance reporting, including KPIs, trends, and repeat cases
• Assist with audits, regulatory returns, and internal reviews
• Help identify properties or households at increased risk
• File and manage inspection reports, photographs, and correspondence
• Support housing officers, asset management, and repairs teams
• Contribute to continuous improvement of damp and mould processes

Key Criteria

• Proven administrative experience, ideally within social housing or a related environment
• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal
• Experience using housing management or repairs systems
• Ability to manage competing priorities and meet deadlines

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.