Customer Liaison Officer

Customer Liaison Officer

Cottenham, Cambridge

Full Time, Permanent £27,000

42.5 hours Per week 8-5 Mon-Friday

The branch is responsible for carrying out necessary property upgrades to over 6000 properties on behalf of South Cambridgeshire District Council. This role will be supporting the planned maintenance (projects) department by maintaining a point of contact on site from inception to completion of all installations to our tenanted properties. The Customer Liaison Officer will be pivotal in ensuring a good customer experience for our end users by bridging the gap between contractors, clients and colleagues. We are looking for an individual who works dynamically to solve problems with excellent communication skills.

About the Role:

We are now seeking a Customer Liaison Officer to join our team; Delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

As a Customer Liaison Officer you will be out supporting residents with reactive repairs and maintenance across our portfolio of properties, working from ‘job’ to ‘job’, on your planned route with a wide range of general repairs and maintenance task. You’ll need plenty of previous experience and a positive ‘can do’ attitude to excel in this role, meeting new people and delivering high standards of work and service are key.

Role Criteria:

• UK Full Driving Licence
• Previous Experience in a Customer facing role.
• Experience with Administrative tasks.
• Good Communication skills.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Van and Fuel card
• EAP

To apply, follow the link below or to discuss your application further; contact Francesca at f.park-davies@mearsgroup.co.uk

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.