Customer Service Advisor

Customer Service Advisor

Location: Milton Keynes

Contract: Full Time Permanent

Salary up to £27,077.56 per annum

42.5 hours per week (8-5 Monday- Friday)

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

We are looking for a Customer Service Advisor to join our Milton Keynes team. In this role, you’ll be the first point of contact for tenants, handling queries about repairs and housing services. You’ll work closely with our planning team to resolve issues quickly and professionally, ensuring every customer receives exceptional service.

Day to Day duties:

• Respond promptly and professionally to incoming calls and enquiries
• Assist tenants with queries related to repairs and housing services
• Log and manage customer interactions using our bespoke system
• Work collaboratively with the planning team to resolve issues efficiently
• Meet service level agreements and performance targets
• Provide accurate information and proactive communication throughout the process

Role Criteria

• Previous experience in a customer service role, ideally within housing or repairs
• Strong, natural communicator with great interpersonal skills, both verbal and written
• Calm under pressure with excellent attention to detail
• Confident using IT systems and multitasking effectively
• Adaptable, empathetic, and customer-focused
• Basic knowledge of housing maintenance or call centre environments (desirable but not essential)

Qualifications

• NVQ or GCSEs in Maths and English (Pass)

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Cycle to Work scheme
• Eye test vouchers
• Employee Assistance Programme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.