Income Collection Officer

Income Collection Officer

Enfield

Up to £34,600.47 per annum pro-rated

Permanent, Full Time 37.5 hours per week, Monday to Friday, 9:00am – 5:30pm

About the Role:

An Income Collection Officer will manage a caseload of accounts and take the appropriate action in accordance with Mears Housing Management policies and procedures and to maximise income through the effective management of current and former tenants arrears and sundry debts.

As an Income Collection Officer you will be required to:

• Manage accounts and take the appropriate action in accordance with Mears Housing Management policies and procedures.
• To negotiate and monitor repayment agreements taking into account both the tenant’s circumstances and the tenancy type including temporary accommodation, PRS, shared ownership, former tenant arrears and sundry debt accounts.
• Ensure effective maximisation of income through robust escalation and by ensuring that all debts are effectively managed across all tenancy types including shared ownership rent and service charges, former tenant debt and all sundry debts whilst meeting and exceeding targets to reduce arrears.
• Produce reports and statistical information as and when required
• Promote high standards of customer service within income collection
• Proactively manage all complaints within for service area in line with MHM’s policies focussing on first contact resolution.
• Develop, build and maintain relationships with residents, staff and external agencies to ensure the effective provision of income collection service
• Responsible for ensuring that all computerised records are updated in an accurate and timely manner.
• To contribute to projects in support of the Group’s objectives

Role Criteria:

• Experience in debt collection and /or Rent Collection
• Knowledge of the benefit system
• Excellent communication
• Ability to work alone and as a part of a team
• Knowledge of housing legislation is preferable

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Access to EAP Counselling sessions

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.