Quality Co-ordinator

Quality Coordinator
Basingstoke-Office Based

Full-Time, Permanent Role
Salary up to £35,000 PA, DOE

Are you experienced in quality management and passionate about driving improvement? Mears Basingstoke is looking for a Quality Coordinator to support the delivery and enhancement of our services on the RLAP contract.

This is a key role working alongside our QHSE Manager to ensure compliance, maintain high standards and contribute to continuous improvement across the business.

Gain valuable experience supporting a high-profile UK Government contract
Be part of a forward-thinking team focused on quality, safety, and security
Support a service that makes a real impact on people’s lives

About Us:

Mears provides vital accommodation services to essential British Government workers. We manage everything from sourcing properties to maintenance, compliance and resident support. Our work matters – and so does the quality of everything we do.

About the Role:

As Quality Coordinator, you will be responsible for supporting and maintaining our quality management systems (QMS) across the RLAP contract. Your work will help ensure full compliance with ISO standards, internal policies, and contract requirements.

Key Responsibilities:

• Support departments with quality planning and guidance
• Ensure compliance with ISO 9001:2015, conducting audits and reporting on standards
• Monitor and inspect services, identify risks and non-compliances, and promote improvement
• Maintain records, registers, business continuity plans, and risk logs
• Support GDPR and ISO 27001 compliance (including personnel clearances and data handling)
• Manage physical site security (alarms, access, ID badges, H&S)
• Deliver quality and regulatory training, including induction and refreshers
• Monitor quality-related inboxes, complete project tasks, and assist wider teams
• Support our commitment to excellence, continuous improvement and safe service delivery

Role Criteria:

• Strong understanding of the principles and implementation of ISO 9001:2015 and the ability to communicate the same to teams
• Experience with writing internal reports and the implementation of continuous improvement
• Excellent communication and organisational skills
• IT Literate-Proven experience with using all Microsoft Packages
• High attention to detail and a proactive, problem-solving mindset

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment. You will need to provide ID, references, proof of address, and evidence of UK residency for the past 5 years.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.