Repairs & Maintenance Co-ordinator

In Tenancy Coordinator

Basingstoke-Office Based

Full-Time, Permanent Role, 37.5 hours per week

Salary up to £25,500 per annum depending on experience

Calling all Property Management Coordinators! If you are looking for a fast-paced role within the property sector that will offer you variety, targets to hit and different challenges each day, you may be just what we are looking for.

About the Role:

We are looking to recruit an experienced Coordinator for our In Tenancy team, whose primary focus is repairs and property services. Based in Basingstoke you will be a point of contact for customers, landlords and agents with any property related queries raised during the life of a tenancy and will be responsible for taking inbound calls from customers reporting property repairs or other issues at the property. This is a busy role that requires a high level of organisation, resilience, and co-ordination. Customer service is a key skill as you will be liaising with a wide variety of 3rd party contacts, key skills in negotiation and excellent levels of time management and flexibility.

The job entails a variety of duties including accurately diagnosing and categorising repairs issues, monitoring progress and resolving issues, via the Landlord or Agent, whose obligation it is to complete the works. Dealing with access requests and any noise or nuisance disputes. 

The responsibilities of the role will involve:

• Taking customer calls in relation to any through life tenancy issue including repairs, disputes, access and instruction of contractors where necessary.
• Reporting issues to Letting Agents and Landlords in a timely manner and monitor progress whilst conducting outbound communications with involved parties.
• Ensuring targets are met to reduce the impact on our service users and to reduce financial penalties form the client.
• Completing accurate IT records on system.
• Working collaboratively with internal departments to ensure the best outcome for the customer.
• Contributing to the team with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance.
• Taking personal responsibility for developing own skills, knowledge and understanding of services, processes, technology, and community issues.
• To observe health and safety legislation, The Data Protection Act and Mears Ltd policies on Equality, Diversity & Inclusion and Confidentiality in the execution of duties.
• Carry out any other job function as required in delivering service to the customers.

Role Criteria:

• Property management experience, residential lettings
• Previous customer service experience
• Computer literate
• Excellent time management
• Ability to work in a fast paced environment
• Experience working within an office environment would be ideal but not essential

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. For this contract candidate must have the relevant right to work identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.