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Resident Welfare Officer

Annual salary: up to £28,917.00

REQ0034129

Permanent

Housing Management

Permanent

Business Area:

Contract Type:

Location:

Crewe

North West of England

CW1 2AF

Additional Locations:

Last Updated:

06

/

05

/

2025

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A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears Facilities Management colleague painting a stairwayA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
Annual salary: up to £28,917.00

Resident Welfare Officer

Crewe

Full-time, Permanent Role

Salary of up to £28,917, plus a company car!

Mears Housing Management are seeking a Resident Welfare Officer to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation. Pastoral, floating support will be required to support the management and sustainment of interim accommodation and to support a pathway to settled accommodation. 

About the Role

The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs.

  • Diary and Property Management: Arrange your own schedule, managing a portfolio of property inspections, and checking on completed work.
  • Planning and Support: Support service users with health, finance, repairs, and the move-on process.
  • Appointments and Referrals: Assist with service users' appointments and make necessary referrals, including fallback support as needed.
  • Food and Basic Needs: Arrange food parcels and ensure service users have access to essential resources.
  • Accommodation Support: Help find and arrange accommodation options for service users.
  • Communication: Regularly interact with service users via face-to-face meetings and telephone calls, alternating throughout the month. This includes making sure service users attend their appointments.
  • Repairs and Maintenance: Raise work orders for repairs needed in properties (such as voids and).

This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.

This role does come with a Company Car, as your main patch will be covering Crewe with scope to assist across the Northwest CAS3 Contract. For office days, you will; attend the Manchester branch.

Role Criteria

This role forms part of the front-line service team who are delivering to a vulnerable client group.

You will need:

  • Demonstrable experience of working in a similar based role
  • Experience of working with vulnerable and diverse client groups
  • Exposure and experience of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking etc.
  • Ability to identify individuals and family need and recognise the required support packages to maintain independence
  • Great communicator, ability to communicate effectively with colleagues and clients.
  • Ability to work under own initiative.
  • Strong IT skills- experience with MS packages
  • Ability to manage conflict
  • You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others
  • Full UK Driving License

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies
  • Company Car-for both work and personal use, Fuel Card and PPE

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. To work on this contract, you need to have lived and worked in the UK for the last 5 years to pass all our security checks.

Apply below or to discuss your application further; contact:

Lauren Bellini (lauren.bellini@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

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