Senior Supervisor

Senior Voids Supervisor

Location: Gillingham
Contract: Full Time, Permanent
Salary: Up to £46,000 per annum, plus company van & fuel card
Hours: 42.5 hours per week (8:00am – 5:00pm, Monday to Friday)

We are currently seeking an experienced Senior Voids Supervisor to provide operational leadership across a social housing contract in Gillingham. This is a senior, office and field‑based role with responsibility for overseeing the delivery of all Void related works including all associated documentation, KPI’s and Trackers

You will play a key role in leading operational delivery, supporting and guiding supervisors and operatives, and ensuring service performance, compliance, and customer satisfaction are consistently achieved. This is an excellent opportunity for an established supervisor ready to take on broader responsibility within a stable, long‑term contract and make a tangible impact within the community.

Key Responsibilities

• Provide senior oversight of the day‑to‑day delivery of Void works across occupied properties
• Ensure all works are completed safely, efficiently, and to required quality standards
• Carry out regular site visits to monitor performance, resolve operational issues, and ensure resident satisfaction
• Allocate and oversee resources and operatives to meet service targets and contractual obligations
• Manage work schedules and priorities to minimise disruption to residents
• Ensure full compliance with Health & Safety regulations, COSHH, and company procedures
• Carry out quality inspections and ensure corrective actions are implemented where required
• Lead, support, and performance‑manage a team of operatives, providing coaching and guidance
• Identify training needs and support the development of team members
• Enforce HR policies relating to attendance, conduct, grievance, and performance management
• Oversee company assets including vehicles, tools, PPE, and van stock
• Monitor materials usage and procurement to support cost‑effective operations
• Use system reports to track performance, resource deployment, and asset condition
• Act as a senior point of contact for residents, ensuring professional communication and effective issue resolution  -  REMOVE
• Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery
• Participate in a 1‑in‑2 or 1‑in‑3 out‑of‑hours call‑out rota, supporting a 24/7 repairs service
• Support contract mobilisation, compliance audits, and continuous service improvement initiatives
• Assist with budget control, forecasting, and identifying operational efficiencies
• Provide supervisory cover during periods of absence or increased operational demand
• Attend toolbox talks, training sessions, and formal company meetings
• Ensure all activities reflect company values and maintain a professional image at all times

Role Criteria

• Proven experience in a Void, Maintenance Supervisor or similar supervisory role within housing or property maintenance
• Experience within the Social Housing Repairs sector, including Damp and Mould surveys and repair specifications
• Demonstrable experience managing, monitoring, recording, and reporting Health & Safety and compliance activity
• Strong background in delivering planned and reactive maintenance in occupied properties
• Full, valid UK driving licence
• Sound knowledge of Health & Safety legislation, including COSHH
• Working knowledge of Schedule of Rates
• Excellent interpersonal and communication skills
• Strong people‑management capability, with the ability to lead, mentor, and develop teams
• Customer‑focused approach with a commitment to service excellence
• Strong problem‑solving skills and a results‑driven mindset
• Well‑developed planning and organisational skills
• Ability to make informed decisions under pressure
• Confident influencing and negotiating skills across teams and stakeholders
• IT‑literate, with working knowledge of Microsoft Outlook, Excel, and Word, alongside strong written and verbal communication skills

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Paid Volunteering Leave to support community and social value initiatives
• Mears Rewards, offering discounts on groceries, holidays, eye tests, share save schemes, and more
• Family‑friendly policies
• Company van, fuel card, and uniform

All roles require the right to work in the UK; Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, candidates must be aged 21 or over, have held a full UK driving licence for a minimum of 3 months, and have fewer than 9 points.
All appointments are subject to relevant Background, Identity, and Security checks prior to employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.