Supervisor

Supervisor

Location: London- Kensal Road

Contract Type: Full-Time, Permanent (42.5 hours per week)

Salary: £44,232 per annum + company van, fuel card, and benefits package

Benefits: 25 days annual leave, staff rewards, volunteering leave, family-friendly policies

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

This is a hands-on leadership role requiring strong operational oversight, excellent communication, and a commitment to service excellence. You’ll manage trades and subcontractors, carry out inspections, and ensure compliance with company procedures and industry regulations.

Role Responsibilities

• Lead and manage damp and mould inspections, investigations, and remedial works
• Supervise in-house operatives and external contractors to ensure quality and value for money
• Diagnose root causes of damp, mould, and condensation and specify appropriate remedial actions
• Ensure works are completed in line with current legislation, building regulations, and best practice
• Monitor performance, productivity, and compliance against KPIs and service standards
• Act as a technical lead, providing guidance and support to teams and colleagues
• Manage complex and escalated cases, including resident complaints
• Ensure accurate record keeping, reporting, and audit trails
• Promote a strong health & safety culture across all works
• Liaise with residents, stakeholders, and internal teams to ensure clear communication and customer satisfaction

Role Criteria

• Proven experience in damp and mould diagnosis and remediation
• Good understanding of Awaabs Law and its application
• Experience supervising repairs or maintenance teams
• Strong knowledge of housing repairs, building pathology, and compliance
• Excellent communication and customer service skills
• Ability to manage multiple cases and priorities effectively
• IT literacy (housing management/repairs systems desirable)
• Full UK driving licence

Benefits we can offer you.

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Van, Fuel Card, and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.