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Welfare Support Officer

Annual salary: up to £28,917.00

REQ0034581

Fixed Term Contract (Fixed Term)

Housing Management

Fixed Term Contract (Fixed Term)

Business Area:

Contract Type:

Location:

Bordon

South East of England

GU35 0AP

Additional Locations:

Last Updated:

24

/

06

/

2025

Apply
A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears Facilities Management colleague painting a stairwayA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
Annual salary: up to £28,917.00

Welfare Support Officer

£28,917 per annum plus company car or £3,500 car allowance

Full time, 6 month fixed term contract up to 6 months

40 hours per week across 7 day shift pattern. This will include working out of hours which will be paid via a standby rate and a call out rate, where applicable.

About Mears:

At Mears our vision is to be regarded as the most trusted and respected provider of housing with care solutions. We value our customers and communities, putting their needs at the heart of everything we do; teamwork, supporting each other, sharing ideas and never excluding others. 

About the Role:

We are working with our client to bring to the UK a number of families under the Afghan Resettlement and Assistance Policy. They will initially be housed in various accommodation bases, known as the transit estate, before being moved to a settled home in the community. Mears will be securing community homes over the next 6 months and some families will move to these homes, some will move to other dispersed accommodation throughout the UK.

Mears have been asked to provide integration support services to occupants during the period whilst they live in the transit estates in scope.  As a Welfare Support Officer your main duties will include but not limited to ensuring service users are supported including any safeguarding and welfare issues you identify, providing practical and emotional support to service users, monitoring service users’ wellbeing and support needs and ensuring all records are updated and accurate for audit purposes. It is essential to maintain boundaries and being resilient to ensure a professional and a well-defined service is provided to always meet the needs of the service users.

Role Criteria:

  • Experience of working with vulnerable and diverse client groups is essential

  • Experience and understanding of safeguarding is essential

  • Ability to identify individuals and family need and recognise the required support packages to maintain independence

  • Experience working with mental health and or challenging behaviour is essential

  • To communicate effectively with colleagues, local authorities, and service users

  • Experience with record keeping and creating risk assessments

  • Ability to work under own initiative

  • Resilient

  • You will be supportive, trustworthy, a good listener, approachable and empathetic to others

  • Full UK driving license

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.

Benefits we can offer you

  • 25 days annual leave plus bank holidays

  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

  • Family friendly policies

  • Choice of company car or car allowance

  • Access to EAP Counselling sessions

Required Qualifications:

Accurate Record-keeping, Customer Service, Internal and External Liaison, Report Writing, Risk Management, Safeguarding, Team Work

Apply below or to discuss your application further; contact:

Beth Dunford (beth.dunford@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

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