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Office Manager

Annual salary: up to £35,000.00

REQ0035574

Permanent

Facilities Management

Permanent

Business Area:

Contract Type:

Location:

Maidstone

South East of England

ME14 5PP

Additional Locations:

Last Updated:

23

/

09

/

2025

Apply
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A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears Facilities Management colleague painting a stairwayA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
Annual salary: up to £35,000.00

Office Manager

Maidstone, Turkey Mill – Office based

Permanent, Full time, 40 hours per week, Monday to Friday

Salary up to £35,000 per annum

Our Kent Facilities Management branch supports two major NHS Trusts in the Kent region. The branch is responsible for administering all activities related to delivering facilities management services across multiple buildings. Our purpose is to ensure these buildings are safe, compliant, and fully operational for their users. Some of our core repair and maintenance functions include – Gas, Electrical, Lifts, Water and General plumbing and building works.

About the role:

We are looking for an experienced Office Manager to join our Maidstone branch. In this role, you’ll ensure that Facilities Management services provided to NHS Trusts are delivered safely, compliantly, and to the highest standards.

You’ll act as the key link between our planning/administration team, Management, and Operatives, ensuring that KPIs are consistently achieved and that clients receive excellent service every day. This is a varied role combining team leadership, client interaction, operational oversight, and financial management.

Key responsibilities include:

Team & Operations

  • Lead and support the branch admin team, ensuring efficiency and continuous development.
  • Oversee reactive, planned maintenance (PPM) jobs and remedial jobs, tracking them from start to finish and ensuring KPIs are met.
  • Coordinate with the central services and management team to schedule engineers effectively. Working with Operations Manager to achieve SLAs and first-class service delivery.
  • Ensure materials, consumables, plant, and equipment are available and allocated correctly.
  • Ordering of supplies and day to day management of the office and your teams work areas.
  • Ensuring that Sub-contractors certificates and associated documents are in date and remain live within our sub-contractor database.

Client & Stakeholder Management

  • Act as a liaison point between the General Manager (GM), Operations Manager, branch team, and client.
  • Attend client/contractor meetings and maintain strong working relationships to support service excellence.
  • Work with the GM/Ops Manager to review processes, identify training needs, and streamline workflows.

Finance & Reporting

  • Manage branch finance processes including invoice queries, client payment applications, payer notices and job audits.
  • Monitor and report on labour resource performance, highlighting efficiency gaps and providing recommendations.

Key Criteria:

  • Team leader management – people management
  • Planning background
  • Experience in office management, team leader, customer service, facilities management, or a related field.
  • Strong knowledge of KPI management and reporting.
  • Excellent communication and interpersonal skills.
  • Proven ability to lead and motivate a team.
  • Strong organisational and problem-solving skills.
  • Financial administration and auditing experience.
  • Full UK driving licence

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies
  • Company Vehicle, Fuel Card and Uniform

Required Qualifications:

Client Liaison (2 - Colleague achieves the required performance standards), Direct report management, KPI management, Diary management, liaison between multiple teams., Internal and External Liaison (2 - Colleague achieves the required performance standards), Service Delivery Standards (2 - Colleague achieves the required performance standards)

Apply below or to discuss your application further; contact:

Beth Dunford (beth.dunford@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

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