Operations Manager

Operation Manager

Ilford

Full Time, Permanent

Salary up to £50,000 per annum, plus, Car Allowance

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

About the Role:

As an Operation Manager you will be working in our social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

An Operation Manager in our Redbridge branch you will be Responsible for day to day management of contract service delivery on local contract/s, supporting the General / Contract Manger on delivery of high standard reactive, planned, statutory & non statutory repairs & refurbishment activities to Housing Client properties, ensuring teams  operate to Mears defined branch standards and deliver best in class customer service, whilst satisfying all safety, quality and cost control standards relating to budget, profitability and resource deployment.

• Management of all aspects of operational and commercial delivery and contractual performance in line with contractual commitments, and agreed company & client protocols, time frames, budget & cash flow.
• Ensure compliancy and adherence to, but not limited to, health & safety regulations, Mears standard operating procedures & values, quality assurance accreditations. Demonstrate, maintain and monitor the company’s commitment to best practice
• with legislation, codes of practice & good working practices relevant to all work activities.
• Management of direct labour resources and supply chain, identifying opportunities to increase productivity and demonstrate savings, working with the group Procurement Team to maximise the benefit of national procurement agreements and
• new innovation.
• Adherence to and completion of company & client reporting protocols within required timescales.
• Cultivate a positive, customer focused culture that is instilled and promoted across all work / programme activities via Mears Red Thread. Ensure this is actively demonstrated by staff in a professional approach to communicating with all stakeholders, through appearance of sites, company ID, condition of vehicles and the maintenance of high health & safety standards.
• Ensure attainment of high levels of satisfaction with performance delivery and that contractual KPI targets are achieved in accordance with agreed standard operating procedures.
• Manage employees’ performance, coach and develop individual in their roles. Protect all company assets supplied, ensuring applicable HR Policies & Procedures are followed, with assets maintained in a good condition, as per company
• protocols and report/s made to Manager where damages occur.
• Cultivate a strong working relationship with clients, service users and local communities, managing client expectation, attending meetings where required, and assisting in business development activities and the preparation of bids.
• Undertake any other duties required by the company, provide back up to other Managers to cover any absences and attend formal and informal company & client meetings as required.

Role Criteria:

• Proven track record of commercial and performance management.
• Ability to manage multiple sites & contracts.
• Experience in Repairs and Maintenance
• Proven track record of working in a customer focused environment.
• Experience of contract/project management including:
• Motivating & inspiring a diverse workforce.
• Health & safety knowledge, including COSHH.
• People management with ability to lead & mentor others;
• Strong customer focus.
• Problem solving & results orientated.
• Planning and organisational.
• Decisive decision making.
• Ability to negotiate and influence.
• IT literate with confident oral and written communication skills.
• Social Housing background

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
 

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you.

• 25 days annual leave plus bank holidays

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Van, Fuel Card and Uniform

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.