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Senior Advisor

Annual salary: up to £31,000.00

REQ0034901

Fixed Term Contract (Fixed Term)

Housing Management

Fixed Term Contract (Fixed Term)

Business Area:

Contract Type:

Location:

Basingstoke

South East of England

RG21 4HG

Additional Locations:

Last Updated:

17

/

07

/

2025

Apply
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A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears Facilities Management colleague painting a stairwayA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
Annual salary: up to £31,000.00

Senior Advisor - Energy Team - Fixed Term Contract 9 months.

Basingstoke

Full-Time, FTC

Salary up to £31,000PA

About us:

Mears works under contract for Central Government, providing accommodation to Keyworkers, nationwide. The accommodation, let from the private rental sector, is made available to our service users, with the end to end service provided by the team ranging from application and allocation through to move out.

About the Role

As a Senior Advisor in the newly formed Energy Team, you will be responsible for the successful transfer of all accounts to a single supplier. Working closely with the Operations Manager you will take responsibility for developing the team, processes and relationships required to ensure our service users are supported with a proactive and effective approach to resolution of associated issues.

The success of the project will be measured by the percentage of the portfolio transferred, the increase in SMART meters and our ability to reduce the impact on our Service Users.

Managing caseloads and supporting a team of 2 coordinators and an administrator, the Senior will provide data and reporting to Management and the Client.

We are looking for self starter who enjoys taking ownership and accountability and has the ability to motivate their team and colleagues to achieve defined common objectives this could be the project and role for you!

Key Criteria

  • Experience in property or energy sector is advantageous as is team or project management.
  • Analytical and results driven with the ability to manage relationships and influence positive outcomes.
  • Customer focused with excellent communication skills.
  • Proficient in all Microsoft packages.

Key Responsibilities:

  • First Point of Escalation: Serve as the first point of contact for complex or high-level issues escalated by team members, providing expert guidance and resolution strategies.
  • Team Support & Mentorship: Act as a sounding board for team members, offering reassurance, professional insight, and support in handling difficult situations.
  • Client Engagement: Ensure occupants and landlords feel acknowledged, respected, and supported by a senior representative; build trust through professional communication and follow-up.
  • Supplier Management: Build and Maintain excellent working relationships with our Suppliers
  • Reporting & Analysis: Generate and analyse daily, weekly, and monthly reports , offering insights on team performance, service quality, and operational trends.
  • Process Improvement: Identify areas for improvement across customer service workflows and property operations, making recommendations for greater efficiency and effectiveness.
  • Compliance & Best Practice: Monitor adherence to legal, safety, and company policies; ensure team members follow established procedures and protocols.
  • Stakeholder Communication: Liaise with contractors, landlords, residents, and service providers to support smooth property operations and high levels of satisfaction.

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.

Benefits we can offer you:

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment. You will need to provide ID, references, proof of address, and evidence of UK residency for the past 5 years.

Apply below or to discuss your application further; contact:

Lauren Bellini (lauren.bellini@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

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