Visiting Officer

Visiting Officer

Full Time Permanent role at our scheme in Bristol

Paying an annual salary of £27.248.00

Due to our long standing current Visiting officer of 10 years moving on, we are looking for a Visiting Officer to join our team, you will contribute to the day to day operation and growth of the branch in order to maintain and monitor the quality of the services provided to our service users.

Mears Group is one of the UK’s leading care and housing providers to both the public and private sector, with over 5,500 employees, working with clients to help develop, fund and implement their place making ambitions.

As a Visiting Officer, you will be responsible for providing a consistent, timely, high-quality visiting and worker and/or service user assessment service which meet the needs of the business.

Mears look for people who share our commitment to working in the community and who really want to make a positive difference to people's lives. 

Your main responsibility will be to create, monitor and review care plans by visiting our service users on a regular basis, completing review of their needs and requirements.

You will complete audits regularly and these will include financial, medication and communication audits.

About the role:

You will be responsible for completing and maintaining all paper & electronic records in an accurate, concise and timely manner to ensure regulatory compliance, and an accurate history is available for audit, provide and maintain written reports of all complaints.

Whilst visiting our service users and understanding their needs you will prepare, maintain and review individual support plans and risk assessments and personalised care plans.

Organise and participate in formal on-site observations of competency and spot checks and informal staff meetings, training sessions and quality reviews.

The successful Visiting Officer must be professional when working with service users and/or client/external contacts to build and maintain a positive view of Mears Group.

Identify and report any safeguarding concerns to the relevant persons as early as possible, in accordance with protection of vulnerable adults and safeguarding policy and regulatory requirements so the appropriate action can be taken. 

There will be an on call rota that you will be included in, this will consist of every other weekend. When on call and working a weekend, you can have 2 days off in the week. On call payment on top of that around £50 a weekend.

Role Criteria:

• NVQ 3 or NVQ 2 and willing to work towards completing your NVQ 3

• Previous experience of working in a hands-on operational role.

• Ability to maintain confidentiality in dealing with highly sensitive and confidential information.

• Ability to influence attitudes and opinions of others and gain agreement.

• A passionate and driven approach to providing excellent operational support and guidance.

• On Call Rota

Mears Benefits:

• 25 days annual leave

• DBS check provided free

• Refer a friend scheme earn up to £1000 per referral

• Generous Pension scheme

• Cycle to work scheme

• Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset.

• Eye Test Vouchers

• Employee Assistance Programme

• Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

• Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.

• Be part of a friendly and dedicated team

• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.

• Maternity and paternity packages to make sure you get to spend time with your loved ones!

• Use and access to the latest technology

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.