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Business Support Apprentice

Annual salary: up to £24,000.00

REQ0032151

Apprentice (Fixed Term) (Trainee)

Customer Success

Apprentice (Fixed Term) (Trainee)

Business Area:

Contract Type:

Location:

Tonbridge

South East of England

TN9 1RH

Additional Locations:

Last Updated:

23

/

10

/

2024

Apply
A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears Facilities Management colleague painting a stairwayA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
Annual salary: up to £24,000.00

Business Support Apprentice

Location: Tonbridge

Salary: 16yrs – 17yrs: £7.56ph 40 hours per week

Over 18yrs: £10.50ph – 42.5 hours per

Over 21yrs: £11.44ph - 42.5 hours per week

About apprenticeships at Mears Group: 

Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.

Whether you are fresh out of school or college or looking for a complete career change, we can offer you a great foundation to your future career and beyond.

All our Apprentices are paid above the national minimum wage, and you’ll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people’s homes, getting involved in community projects and improving people’s lives by being customer focused.

This apprenticeship will take around 18 months to complete and result in gaining your NVQ level 3 in customer service. 

About the role: 

As a Business Support Apprentice , you will be developing within the role guided by your mentor. The role will be based within our customer service team working from our branch in Tonbridge. One day a week is allocated to complete your college coursework and the option to work from home when completing this is available.

You will not be required to attend college; all courses are online, and assessments are submitted via a secure portal.

You will be involved in a wide range of activities including data analyst, using this information to support both complaints and compliments from the client, tenants, and residents. Attending meetings and site visits and arranging social value events with local schools and community groups. 

Role Criteria: 

  • GCSE pass grade in both Math's and English (Grade 4 and above or grade C and above)
  • Great Communication skills. 
  • Knowledge of Microsoft office, Excel, outlook, Word etc.  

Application Process:

  • To be considered for this apprenticeship all applicants must submit their CV and a Cover Letter detailing why you are interested in the role and why you would like to be an apprentice.
  • We will contact you to confirm if you have been selected for the next round, which would either be an invitation to an assessment centre or individual interviews
  • Please note that you will be required to complete a basic Math & English test during the selection process, which are similar to the assessments you would need to take in order to join the college.
  • All our roles require candidates to have the right to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks.

To apply, follow the link below or to discuss your application further please contact Lauren Bellini on lauren.bellini@mearsgroup.co.uk 

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

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