Continuous Improvement Manager, Service Manager

Continuous Improvement Manager (Repairs Manager)

Cardiff

Salary up to £40,537.99 per annum

Permanent, Full time, 40 hours per week, Monday to Friday

Celtic Horizons is a forward-thinking organisation committed to enhancing the lives of our communities and customers. We take pride in delivering an outstanding service to our customers, ensuring their homes are safe, comfortable and well-maintained. We deliver over 35,000 annual repairs, Void refurbishments and planned upgrades, Celtic Horizons also delivers estate services for United Welsh, including gas servicing, grounds maintenance, cleaning and facility management.

Celtic Horizons was the first wholly owned subsidiary of its kind formed by United Welsh who have entered into a partnership with Mears Group. Celtic Horizons care for over 6500 properties spanning over 11 local authority areas in South Wales.

About the Role:

As a Continuous Improvement Manager within our Caerphilly branch, you will be responsible for day-to-day management and delivery of our responsive repair service in the Cardiff location. Responsible for meeting all Key Performance indicators and delivery of innovation and continuous improvement within the areas of responsibility.  There is a responsibility for operatives and subcontractors.

• To monitor and control all work undertaken within either a geographical or property type contract area undertaking pre and post inspection as required
• To mentor Operatives and Trainees ensuring all Health & Safety guidelines are met.
• To monitor progress and completion of works from the Operatives and Sub Contractors within the requirements of the term briefs.
• To manage the use of Operatives and Sub Contractors, ensuring that they comply with Company standards of work performance, customer service and Health & safety procedures.
• Management of Operatives and Sub Contractors so as to maximise contract performance against KPI’s, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value.    

Role Criteria:

• Experience of working in Social Housing
• Experience of supervising Operatives and Subcontractors
• Knowledge of Repairs Maintenance
• Excellent communication skills
• People management skills
• Negotiating skills
• Trade, management or health and Safety qualification would be desirable

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Access to EAP Counselling sessions

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.