Customer Service OOH Agent

Customer Service OOH Agent

Manchester

Full Time, Permanent Role

Salary up to £22,522.50

Do you want to work for one of the UK’s leading housing and care service providers in the UK? Are you somebody who is open to new opportunities, works to achieve high standards and is customer focused? If so, we have an exciting opportunity for an Out of Hours Customer Service OOH Agent to join our rapidly expanding team.

About the Role:

We are looking for an experienced Customer Service Agent to join a highly motivated and skilled team who deliver a first-class service to our customers and clients. You will be taking calls from customers on the Asylum and Mears Living contract. After training, the option for hybrid working may become available.

You’ll ideally have or be willing to work towards the following:

• Great Interpersonal Skills
• The drive to take ownership of an issue and see it through to an appropriate resolution.
• Able to work to targets and deadlines.
• Being able to cope with the workload expected in a fast-paced environment.
• Genuinely wanting to connect with people.
• Leading by example.
• Problem solving.
• Working in-line with business policies and procedures

Role Criteria

• IT Literate, able to use Microsoft Word, Excel and Outlook
• Substantial experience within a customer service environment
• Good Written and spoken communicator
• A genuine desire to help people
• Ensuring the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders, this includes but not limited to, appearance, company ID, maintaining a high standard of health & safety requirements.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Working Hours

37.5 hours a week, 2-week rotation.

• Week 1: Monday-Friday (weekend off)
• Week 2: Monday-Wednesday (Thursday & Friday off) work the weekend (4pm-12am)

A great opportunity for those who might have commitments during normal office hours such as education, school runs, appointments etc.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

To apply, follow the link below or to discuss your application further; contact Lauren lauren.bellini@mearsgroup.co.uk

As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.