Helpdesk Operator

Helpdesk Operator

Rainham

Full Time Permanent.

Salary up to £27,077.51 per annum,

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

About the Role:

As a Helpdesk Operator you will be working with London Borough of Havering in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Helpdesk Operator within our Rainham branch. You will be providing administration and helpdesk support. This role is central to our communications with Clients, our team and our Subcontractors/ suppliers. You will be which ensuring that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. 

Main Duties

• Answering calls from residents, booking appointments for operatives
• Assisting with email response and diary management of supervisors and surveyors
• Assisting with any other admin responsibilities in branch

Role Criteria:

• Worked within a call centre environment.
• Good Customer Service Skills
• IT Literate
• Able to work as part of a team or alone.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
 

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. 

Benefits we can offer you

• 25 days annual leave plus bank holidays

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Uniform

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.