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Senior Planner

Annual salary: up to £36,720.00

REQ0034131

Permanent

Housing Repairs and Maintenance

Permanent

Business Area:

Contract Type:

Location:

Croydon - Capital Business Park

London

CR2 0BS

Additional Locations:

Last Updated:

02

/

05

/

2025

Apply
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A Mears tradeswoman holding a toolboxMears housing with care colleague with a service userA Mears communications and marketing colleague standing next to a colleague sitting down at a deskA Mears colleague presenting their ID to a resident at their doorstepThree Mears vans parked side by side in a car parkA Mears Facilities Management colleague painting a stairwayA Mears housing construction colleague wearing a hard hat and high visibility jacket on a construction siteA Mears call centre colleague answering the phoneThree Mears colleagues talking together round their desks in an officeA Mears colleague talking to a resident on a tableA Mears van parked up showing the Mears logo
Annual salary: up to £36,720.00

Senior Planner

Croydon,

Permanent, Full Time

Salary up to £ 36,720

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

As a Senior Planner, you will be working alongside Croydon Brough council providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Senior Planner within our Croydon branch you will need to be proactive and ready to tackle any challenge that are thrown at you and respond with options or preferably a resolution. You will also need to be responsible for monitoring and maintaining PDA (personal digital assistant) control allocation and will monitor daily work volumes ensuring efficient use of resources to meet turnaround timescales. As well as this, whilst ensuring employees always have the workload to allow them to perform to an optimum level, you will also provide supporting information on operative performance levels.

About the Role

  • We are looking for a professional candidate with experience to manage the scheduling of operative and sub-contract resource on MCM with the Planning Team.
  • to effect a right first time fix on each job, ensure that performance targets are achieved.
  • Maximise the efficiency of the service through the effective management and utilisation of resources, in conjunction with the workstream manager to identify operational problems which may impact on the performance of contracts and develop innovative solutions to resolve such issues.
  • Monitor the flow of the work into the team to establish records of workflow so that increases in workload can be identified and adequately resourced, including allowances for holidays and sickness absence.
  • Manage the allocation of works to subcontractors & ordering of materials, ensuring processes are carried out in accordance with procurement procedures and within timescales to maintain individual contract programmes.
  • Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID and maintaining a high standard of health & safety requirements.

Role Criteria

  • Experience as a senior planner
  • Social housing experience
  • Experience of working in a pressurised environment and dealing with challenging situations.
  • Experience of handling multiple tasks in a high volume, rapidly changing environment.
  • Experience of partnership/alliance/collaborative working.
  • Experience of working as a line manager within a customer service or business administration environment.
  • Good written, verbal, questioning & interpersonal skills.
  • Strong customer experience ethos.
  • Proven networking & negotiation skills.
  • Proven line management skills.
  • Good analytical skills.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
 

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. 

Benefits we can offer

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies

Apply below or to discuss your application further; contact:

Laura Bourne (laura.bourne@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

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