Helpdesk Operator

Helpdesk Operator

Livingston – Office based

Up to £26,250 per annum

Permanent, Full time, 40 hours per week, Monday to Friday 8am-5pm

About the Role:

As a Helpdesk Operator within our Livingston branch, the main duties are to provide administration and helpdesk support across the regions. This role is central to our communications with clients, our team, our sub-contractors, and suppliers.

• To liaise and communicate effectively with the stakeholders, client contacts and contractors to meet reactive task SLA’s, minimise penalty deductions across the relevant contracts.
• To administer the helpdesk function operations and all associated email traffic, communicating in a professional and effective manner.
• Provide admin and contract support, where required for other team members and managers
• Compile meaningful periodic Reports and KPI’s information to Managers and Directors.
• Day to day operation of the Helpdesk, PPM schedules and Reactive call activities together with ongoing administrative tasks.
• To actively chase and drive the outstanding calls, PPM and Reactive within the helpdesk following relevant Contractual processes, to comply with contract task timescales.
• Administer and monitor third party and supplier contract periods. Notify reviews when due, obtaining and processing tender information for management review.

Role Criteria:

• Previous administration / customer service experience
• IT literate
• Excellent communication
• Team player and ability to work alone

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Access to EAP Counselling sessions

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.